These terms and conditions were most recently updated on 04 May 2023.

 

1.1 AEG is a brand that is owned by AB Electrolux (publ.), a Swedish company registered in Stockholm. The webpages (https://aeg.co.uk) and (https://shop.aeg.co.uk) (“Sites”) are operated on behalf of AB Electrolux (publ.) by Electrolux plc, a company registered in England and Wales under company number 2331516 with its registered office at Addington Way, Luton, Bedfordshire, LU4 9QQ (“Electrolux”)

2. PRODUCTS

3. ORDERS AND ORDER ACCEPTANCE

          a.completing the online checkout process on the Sites; or

 

          b.speaking to an Electrolux Contact Centre agent and completing the order process over the telephone.

 

3.2 The Customer is responsible for checking the order summary and his or her delivery and contact information. The Order constitutes a binding offer by the Customer to purchase the Products detailed therein (“Ordered Products”). After an Order is placed, the Customer will receive an e-mail from Electrolux plc acknowledging receipt of the Order (“Order Confirmation”). This automated Order Confirmation is solely an acknowledgement of receipt of the Order and does not result in an acceptance of the Order or formulation of a binding contract of sale between the Customer and Electrolux plc.

 

3.3. A binding contract of sale (“Contract”) between the Customer and Electrolux plc, is formed after Electrolux plc has accepted the offer made by the Customer by placing the Order. Acceptance by Electrolux plc will be made when the Ordered Products are dispatched.

 

3.4. If, while processing an order, Electrolux plc discovers that all or parts of the Ordered Products are not available or for any reason cannot be delivered to the Customer, Electrolux plc will immediately and no later than two (2) days after the date on which the Order was placed inform the Customer about this and cancel the Order fully or in part if the Customer wishes to receive only part of the Order. Electrolux plc will reimburse any amounts already paid to Electrolux plc by the Customer in relation to the Order or, in case of partial acceptance of the Order, the Ordered Products that cannot be delivered.

 

3.5. If delivery is not possible within thirty (30) days, the Customer may cancel the order. Should any payments have already been made, these will be refunded by Electrolux plc within thirty (30) days.

 

3.6. Electrolux plc will remain the owner of the Ordered Products and shall not be obliged to deliver any Ordered Products or perform any other obligation under a Contract until Electrolux plc has received final confirmation of payment in full of all amounts due by the Customer to Electrolux plc under the relevant Contract.

 

3.7. The Customer will be responsible for the accuracy of the e-mail address, delivery address, the mobile telephone number and all other information provided to Electrolux plc. If the Customer discovers that any information provided to Electrolux plc as part of placing an order is incorrect, the Customer shall immediately inform Electrolux plc’ Customer Service and provide the correct information. In the event that it would not be possible to correct the information due to the risk of fraud or for any other reason, Electrolux plc reserves the right to cancel the Order and will reimburse any amounts already paid to Electrolux plc by the Customer in relation to the Order.

 

3.8. Electrolux plc may charge an additional sum if the Customer does not give Electrolux plc information it has asked for about how Electrolux plc can access the Customer’s property for delivery, installation or to provide services or if the Customer does not do preparatory work for installation, as agreed with Electrolux plc. For example, Electrolux plc might need to re-deliver on another vehicle or with extra manpower or reschedule services.

 

4.1 The Ordered Product will be delivered to the delivery address anywhere within Mainland UK in accordance with the selected delivery option and within the estimated delivery time as specified in the Order Confirmation.

 

4.2. The delivery dates provided by Electrolux are estimated delivery dates and non-binding. In the event that there is a change to the estimated delivery date provided in the Order Confirmation as a result of manufacturing delays or other unforeseen events, Electrolux plc will provide the Customer with a new delivery date or, if delivery is made through appointment as set forth in Section 4.4, contact the Customer to set a new appointment. If Electrolux plc is not able to deliver an Ordered Product within thirty (30) days after the Order was made by the Customer, and unless a later delivery date has been expressly agreed between Electrolux plc and the Customer, the Customer has a right to withdraw its Order in respect of the Ordered Product which has not been delivered and Electrolux plc will reimburse any amounts already paid to Electrolux plc by the Customer in relation to such Ordered Products.

 

4.3 Various delivery methods may be available to the Customer, depending on the type and size of the Ordered Products and the address to which the Customer would like the Ordered Products to be delivered. Information about the delivery options offered by Electrolux plc and related requirements and limitations can be found here https://www.aeg.co.uk/support/support-articles/buying-directly-from-aeg. Before the Customer places an Order, he or she shall be informed of how the Ordered Products will be delivered and any requirements related to such delivery.

 

4.4. If an appointment must be made for delivery to take place, Electrolux plc or a designated third party shall contact the Customer after the Order is placed to set an appointment for the delivery to take place on a specified date and time period (“Appointment”). Any cancellation or rebooking by the Customer of an Appointment must be made at least forty-eight (48) hours before the scheduled delivery time. If a cancellation/rebooking is made after this time, Electrolux will not refund any costs relating to the delivery to the Customer and the Customer will have to pay for a new delivery of the Ordered Product. This applies also in cases where the first delivery was included in the price of the Ordered Product or delivery was otherwise provided to the Customer at no additional cost. This provision does not affect the Consumer's statutory rights.

 

4.5. The Ordered Product is delivered to and will be under the responsibility of the Customer from the moment the delivery (and installation, if applicable) is completed, or on delivery to any third party designated by the Customer to take delivery.

 

4.6. If the Customer would not take possession of the Ordered Product at the time of delivery, and this is not due to any fault of Electrolux plc, Electrolux plc will not refund any costs incurred by Electrolux plc relating to the delivery or any services ordered to be performed at the time of delivery to the Customer. If the Customer would like a new delivery of the Ordered Product, the Customer should contact Electrolux plc Customer Service. The cost for any new delivery and additional services ordered by the Customer, such as installation and transportation of an old product to recycling, will be paid by the Customer.

 

4.7. If the Customer would not order a new delivery of the Ordered Product or such delivery is not ordered within fourteen days after the first delivery attempt failed, Electrolux plc may withdraw from the Contract through simple notice and at no additional cost to or compensation being due by Electrolux plc, other than the reimbursement of the price paid by the Customer to Electrolux plc for the Ordered Product, as the case may be less any costs incurred by Electrolux plc due to the return of the Ordered Product and/or any loss of value of the Ordered Product suffered since the first attempt to deliver.

 

4.8. If an Ordered Product shall be delivered with home delivery the Customer is obliged to ensure that it has protected floors, walls and thresholds, with extra precaution for walls and ceilings in confined spaces, and that there is free path without hindrance for the delivery of the Ordered Product and provision of any additional services ordered. The Customer also understands that Electrolux plc’ third party service providers work with protective equipment such as safety shoes due to work environment and safety. Electrolux plc or any designated third party is not responsible for any damage incurred which is due to the Customer not having ensured sufficient protection of any surfaces or if such damage is otherwise not due to negligence or fault by Electrolux plc or the third party service provider.

 

          a. Electrolux plc may designate and authorize a third party to carry out the installation service. The Customer acknowledges that Electrolux plc may, in accordance with its Privacy Policy, share the information necessary for the installation of the Ordered Product provided by the Customer with the third party designated by Electrolux plc for the performance of the installation service.

 

          b. Electrolux plc or the designated third party will contact the Customer to schedule an appointment for the installation service to be performed (“Appointment”). The Customer agrees to allow the installer to visit his or her premises and carry out the installation service.

 

          c. The installation will only take place if there is someone present at the designated premises during the Appointment and to allow entry to the premises. The installer will not wait past the scheduled appointment time, following which the Customer will need to schedule a new Appointment in which case an additional cost corresponding to the cost of a new installation service based on the current price list for such services may be charged. This applies also in cases where the first installation was included in the price of the Ordered Product.

 

          d. The Customer is responsible for ensuring that the Ordered Product to be installed fits in the intended place and that hoses and cables, as relevant, are sufficient for the prepared socket. Installation always takes place on existing outlets for electricity and, where applicable, water and sewage. The Customer is also responsible for ensuring that at the time of installation and as relevant depending on the Ordered Product, there is electricity and/or internet connection available as well as existing water supply.

 

          e. Electrical installation is only performed on the extended electrical outlet / terminal block with the intended voltage for the product. The installation is carried out with the product cord that comes with the Ordered Product or the electrical cord from the old product if it is deemed by Electrolux plc or the designated third party to be in good condition. Moving electrical outlets or pulling out new ones is not included in the service.

 

          f. The installation services do not include any form of carpentry work such as drilling holes in walls or cabinets.

 

          g. If Electrolux plc or the designated third party installer deems that the work with an electrical installation can be considered dangerous or deviates from applicable laws and regulations, cause damage to persons and or the environment or is otherwise not considered appropriate, the installer has the right and obligation to not continue to perform the service.

 

          h. Where the installer fails to carry out any installation service, or such service must be interrupted, due to (i) the Customer not having followed the installation requirements for the Ordered Product provided to Customer in these Conditions, on the Sites or at any time prior to the start of the installation service, or (ii) any other interference or hindrance at the designated premises not due to any fault or negligence by Electrolux plc or the designated third party, the Customer will need to schedule a new Appointment at additional cost as agreed between the Customer and the installer or, as applicable, corresponding to the cost of a new installation service based on the current price list for such services with a maximum cost of £140 GBP. This applies also in cases where the first installation was included in the price of the Ordered Product.

 

 

          i. The Customer is entitled to request that the Ordered Product is re-installed or a refund, as applicable, if the performed installation service has not been carried out in accordance with the Customer’s statutory rights. Electrolux plc reserves the right to inspect and verify such a request. If the issue results from (i) any (installation) instructions provided by the Customer that were against the instructions of Electrolux plc or the installer, (ii) misuse, neglect, physical damage, tampering or incorrect adjustment, or (iii) normal wear and tear, Electrolux plc reserves the right to refuse awarding a refund to the Customer or to claim compensation from the Customer in case the installation service has nonetheless been performed twice. If the Customer is a Consumer, this does not affect the Consumer’s statutory rights. When a refund is to be awarded, Electrolux plc will process this as soon as possible and in any case within fourteen (14) days of the day the Customer received confirmation of his or her entitlement to a refund. Unless otherwise agreed, the refund will normally be made by means of the same payment method originally used by the Customer when purchasing the Ordered Product.

 

          j. If a Consumer wishes to use its Withdrawal Right as set forth in Section 9 and return an Ordered Product that has been installed, the Product will have to be uninstalled by the Consumer unless otherwise agreed by an authorized representative of Electrolux plc and the Consumer. The same applies if a Consumer would like to exchange an installed Product within the scope of the withdrawal period in which case the Consumer will also have to purchase a new installation service in order for the exchanged Product to be installed at delivery.

 

5.4. Any cancellation or rebooking by the Customer of an Appointment for installation must be made at least forty-eight (48) hours before the scheduled installation time. If a cancellation/rebooking is made after this time, Electrolux plc will not refund any costs incurred by Electrolux plc relating to the installation to the Customer and the Customer will have to pay for a new installation of the Ordered Product at the current price list for such services with a maximum cost of £140 GBP. This applies also in cases where the first installation was included in the price of the Ordered Product or otherwise provided to the Customer at no additional cost.

 

5.5. In connection with the installation of an Ordered Product, Electrolux plc or the designated third party may assist with the disconnection of the old product provided that such disconnection service has been purchased by the Customer or is otherwise included in the Customer’s Order which has been accepted by Electrolux plc.

 

5.6. It may for certain Products be possible for Customers to purchase additional services on the Sites, such as extended warranties or special delivery conditions. Such additional services may be subject to specific general terms and conditions which in that case will be displayed and made available to the Customer before the Customer places an Order.

 

 

In connection with the home delivery of an Ordered Product, Electrolux plc or the designated third party has the opportunity to assist with transporting the old product of the same type and size as the Ordered Product for environmental recycling if such transportation service has been purchased by the Customer or is otherwise included in the Customer’s Order which has been accepted by Electrolux plc.

 

6.2. For Electrolux plc or the designated third party to be able to perform the transportation service, the old product must be removed and disconnected and, if necessary, defrosted and emptied of water. The product must also be uninstalled from electricity, water and sewage. Disconnection of the old product is only included when the Customer has purchased disconnection or if disconnection is otherwise included in the Customer’s Order which has been accepted by Electrolux plc. If the Product shall be disconnected by the Customer, the Customer shall also move the Product to a safe place for collection.

 

6.3. The transport of an old product to recycling can only be ordered in connection with home delivery and cannot be purchased separately. If the transport of an old product is not possible due to any fault of the Customer, for example if the Customer has not followed any of the requirements set forth in Section 6.2 or if the old product is not of the same type or size as the Ordered Product, Electrolux plc reserves the right to not perform the transportation service ordered or, as agreed with the Customer, post-invoice the Customer for any additional costs that may arise for the transportation service. Electrolux plc will not refund any costs incurred by Electrolux plc relating to the non-performance of a transportation service in the event such non-performance is due to any fault or negligence by the Customer.

 

 

7.1. All prices of the Products or additional services are as quoted by Electrolux (either on the Sites or via the Contact Centre) and include applicable taxes. Unless indicated otherwise product prices do not include delivery costs which are quoted separately. Prices are subject to change at any time, but such changes will not affect placed Orders accepted by Electrolux plc.

 

7.2. In the event that any information about prices is not correct and this was known or, due to the obvious nature of the inaccurate information, should have been known by the Customer, Electrolux plc reserves the right to, as agreed between Electrolux plc and the Customer, either update the Order with the correct price or cancel the Order through simple notice and at no additional cost to nor compensation being due by Electrolux plc, other than the reimbursement of the price paid by the Customer to Electrolux plc for the Ordered Product.

 

7.3. Prices for delivery or installation services are determined on the assumption that these services can be executed under standard conditions. If access to the place of delivery is difficult due to reasons attributable to, by way of example but not limited to, the presence of gates, narrow passages, traffic restrictions on heavy vehicles, reduced size of elevators, absence of elevators or hoists in case of deliveries to the upper floors, or deriving from the need to adapt the furniture to install the Ordered Product, the price for delivery or installation can be made subject to an additional cost to be agreed in advance between the Customer and Electrolux plc or the designated third party responsible for the performance of the service. If no agreement can be reached, the Ordered Product will remain in the possession of Electrolux plc, the designated transporter or installer. In such a case, Electrolux plc reserves the right to withdraw from the Contract and at no additional cost to nor compensation being due by Electrolux plc, other than the reimbursement of the price paid by the Customer to Electrolux plc for the Ordered Product, as the case may be less any costs incurred by Electrolux plc and/ or loss of value of the Ordered Product suffered since the first attempt to deliver. Electrolux plc may not be required to refund any costs relating to the delivery or installation of the Ordered Product or any additional services ordered by the Customer which were scheduled to take place at the time of delivery and/or installation of the Ordered Product, as applicable.

 

7.4. If a customer is a business customer, the business customer must pay all amounts due to Electrolux plc under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

 

 

7.5. Vouchers only apply to products purchased on the Sites.

 

7.6. Vouchers cannot be combined with each other (unless otherwise indicated) but can be combined with general product promotional offers appearing to all customers on the Sites.

 

7.7. Vouchers cannot be applied to past orders made with us and cannot be backdated or redeemed for cash.

 

7.8. Each Voucher may be used only once per customer (unless otherwise indicated). If more than one customer is registered at the same delivery address, a Voucher type may only be used by one customer registered at that address (unless otherwise indicated).

 

7.9. Electrolux plc reserves the right to reject the use of a Voucher where fraud or breach of these Conditions is suspected. Under these circumstances, Electrolux plc also reserves the right to cancel the customer’s order and suspend their account in accordance with Section 1.9 and 1.10 of these Conditions.

 

7.10. Subject to Electrolux plc’s compliance with applicable laws, Electrolux plc may change the terms of use of any Vouchers or other special offers, or withdraw them altogether, at any time.

 

8.1. Payment is limited to the options provided on the Sites (and includes major payment cards, Klarna and PayPal) or where the purchase is made via the Contact Centre, payment options are limited to those as advised by the Contact Centre Advisor at the time of placing the order.

 

8.2. The undertaking to pay given by means of a payment card is binding. By communicating the information on his or her payment card, the Customer authorizes Electrolux plc to charge his or her payment card for the amount corresponding to the total price of the Order all inclusive.

 

8.3. To this end, the Customer confirms that he or she is the holder of the payment card to be charged and that the name on the payment card is the Customer’s. The Customer shall provide Electrolux plc with such information regarding the payment card which is necessary for the transaction to be successful.

 

8.4. When payment is made by means of payment card, the money will either be taken when the Order is placed or alternatively will be reserved when the Order is placed provided that the transaction is approved, and an Order Confirmation will be sent to the Customer’s email address. The payment card will be debited when the Ordered Products are ready for delivery to the Customer. The Customer will own the Product once Electrolux plc has received payment in full.

 

8.5. Any payments made through a third party such as Klarna or PayPal will be subject to separate terms and conditions between the Customer and the third party which will include information about, for example, how money is reserved and captured as part of the payment process. For the avoidance of doubt, any such terms and conditions are between the Customer and the third party and Electrolux plc is not party to such agreement.

 

8.6. Electrolux plc shall implement every means to ensure the confidentiality and security of data transmitted on the Sites and in correspondence with the Contact Centre.

 

8.7. If the Customer is a business customer, the Customer must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

 

9.1. If the Customer is consumer and the Customer bought online, or over the telephone, the Customer has a legal right to change their mind and to receive a refund of what was paid for it (the “Withdrawal Right”).

 

9.2. If a Customer who is a consumer changes their mind about a Product the Customer must let us know no later than 14 days after (i) the day Electrolux plc delivers the Product, or (ii) the day Electrolux plc confirms that it has accepted an order, if it is for installation services.

 

9.3. If the Products are delivered through separate instalments but are part of the same Order, the 14 day period shall be counted from the receipt of the last Product.

 

9.4. If the Consumer exercises the Withdrawal Right, Electrolux plc shall refund all the payments received from the Consumer relating to the Product, including the price and the original delivery costs. However, if the Consumer has chosen an express delivery or other special delivery method for the original delivery, Electrolux plc will only reimburse costs corresponding to a standard delivery based on the Products. If the Customer has ordered more than one Product and only part of the Ordered Products are being returned by the Customer, Electrolux plc will not refund the delivery cost to the extent such delivery costs would have been the same if the Customer would only have ordered the Product which is not being returned. Electrolux plc may moreover withhold that part of the original payment that corresponds to the loss of value caused by the handling of the Ordered Product by the Consumer that goes beyond what is necessary to verify the nature, characteristics and functioning of the Ordered Product. The Consumer acknowledges that Products that are consumables may have lost all value in case they are unsealed in which case Electrolux plc will not refund the price of the Ordered Product. If at delivery, the Ordered Product has been installed by Electrolux plc or a designated third party, and such installation has been accepted by the Consumer to be performed before the end of the fourteen (14) day withdrawal period, Electrolux plc may moreover withhold the installation costs paid by the Consumer. The same applies for any other service ordered by the Consumer that the Consumer has accepted to be performed before the end of the fourteen (14) day withdrawal period and which would otherwise have been covered by the consumer’s right of withdrawal.

 

9.5. The Withdrawal Right may be exercised by sending notification to Electrolux plc by mail to the following address F.A.O. D2C Customer Service, Electrolux Plc, 101 Addington Way, Luton, Bedfordshire LU4 9QQ United Kingdom or by e-mail to new.appliance@aeg.co.uk (for purchases from ) or ukwebshop@electrolux.co.uk (for purchases from https://shop.electrolux.co.uk/ or https://shop.zanussi.co.uk/ ). The Consumer can also contact Electrolux plc’ Customer Service by chat or phone using the contact details provided on the Sites. This notification can either be made by providing Electrolux plc with a completed withdrawal form included as an Exhibit to these Conditions, or by submitting any other explicit statement of his/her decision to withdraw from the Contract. In case of withdrawal, the Consumer shall return the Ordered Products (and any free gifts provided with it), no later than 14 days after communicating his or her decision of withdrawal. For Products delivered through Appointment, the Consumer shall contact Electrolux plc to agree on a time for collection of the Ordered Product. Collection is only available from the original delivery address. For Ordered Products delivered by other means than Appointment, the Consumer shall be returned via DPD, additional information can be found here https://www.aeg.co.uk/support/support-articles/buying-directly-from-aeg/.

 

9.6. Electrolux plc will refund the Consumer within fourteen (14) days after the day it is informed of the decision of the Consumer to use his right of withdrawal. Electrolux plc may, however, withhold the reimbursement until Electrolux plc has received the returned Ordered Product, or until the Consumer has supplied evidence of having sent back the Ordered Product, or until Electrolux plc has collected the Ordered Product, whichever is earlier. Reimbursement shall be made by means of the same payment method used by the Consumer to pay for the Ordered Products, unless the Consumer has indicated otherwise.

 

9.7. The withdrawal right set forth in this Section 9 shall not apply to:

 

          a. the delivery of Products which are not suitable for return due to health protection or hygienic reasons if unsealed by the Consumer after delivery, or which are, after delivery, inseparably mixed with other items;

 

          b. the delivery of Products made to the Consumer’s specifications or clearly personalised;

 

          c. the delivery of Products which are liable to deteriorate or expire rapidly;

 

          d. urgent repairs or maintenance specifically requested by the Consumer to be performed by Electrolux plc or a designated third party; and

 

          e. an installation service or any other service ordered by the Consumer which has been fully performed and the Consumer has accepted that the performance of such service starts before the withdrawal period has expired.

 

10.1. The Customer shall inspect and examine the Ordered Product immediately upon receipt and verify whether the quality and quantity correspond to what has been contractually agreed. Any claim for non-conformity in quantity or for visible defects shall be notified to Electrolux plc in writing within reasonable time from the point where the non-conformity was discovered Product. Any such claim must be made in writing and shall include reasonably detailed information on the Ordered Product and the defects in respect of which the Customer raises the claim. This does not affect the Customer’s legal rights.

 

10.2. Electrolux plc is under a legal duty to supply the Ordered Product in conformity with the Contract. A summary of a Consumer’s legal rights in relation to goods purchased is set out in this Section 10.2. These are subject to certain exceptions.

 

          a. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of the goods the Consumer’s legal rights entitle him or her to the following:

                  i. Up to thirty (30) days: if the goods are faulty, then the Consumer can get an immediate refund.

                  ii. Up to six (6) months: if the goods can't be repaired or replaced, then the Consumer is entitled to a full refund, in most cases.

                  iii. Up to twelve (12) months: if the goods can't be repaired or replaced, then the Consumer is entitled to a full refund, in most cases.

                  iv. Up to six (6) years: if the goods do not last a reasonable length of time the Consumer may be entitled to some money back *warranty conditions apply.

 

10.3. The Consumer cannot claim on the basis that the Ordered Product does not conform with the Contract if:

 

          a. the Consumer simply changes their mind about wanting the Ordered Product;

          b. the Consumer chose the Ordered Product themselves for a purpose that is neither obvious nor made known to Electrolux plc and the Customer then finds that the item is simply unsuitable for that purpose;

          c. the defect or fault appears as a result of fair wear and tear;

          d. the Consumer misuses the Ordered Product, for example, by not using the Ordered Product in accordance with the user instruction manual and/or the instructions on the packaging of the Ordered Product;

          e. the Consumer has tried their own repair or had someone else attempt a repair, and this has damaged the Ordered Product; or

          f. unless the Ordered Product is installed by Electrolux plc (or under Electrolux plc’s responsibility) as part of the Contract, the Ordered Product is installed improperly.

 

10.4. If the Consumer wishes to exercise his or her legal rights to reject defective Ordered Products, the Customer must post them back to Electrolux plc or (if they are not suitable for posting) allow Electrolux plc to collect them. Electrolux plc will pay the costs of postage or collection.

 

 

10.5. If a customer is a business Customer Sections 10.2 – 10.4 shall not apply and Electrolux plc warrants that on delivery any Ordered Products which are goods shall conform in all material respects with their description; and be free from material defects in design, material and workmanship.

 

10.6. Subject to Section 10.7, if:

 

          a. the Customer gives Electrolux plc notice in writing within a reasonable time of discovery that an Ordered Product does not comply with the warranties set out in Section 10.5;

          b. Electrolux plc is given a reasonable opportunity of examining that Ordered Product; and

          c. the Customer returns such Ordered Product to Electrolux plc at Electrolux plc’s cost,

     Electrolux plc shall, at its option, repair or replace the defective Ordered Product, or refund the price of the defective Ordered Product in full.

 

10.7. Electrolux plc will not be liable for an Ordered Product's failure to comply with the warranty in Section 10.5 if:

 

          a. the Customer makes any further use of such Ordered Product after giving a notice in accordance with Section 10.6(a);

          b. the defect arises because the Customer failed to follow Electrolux plc’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Ordered Product or (if there are none) good trade practice;

          c. the Customer alters or repairs the Ordered Product without Electrolux plc’s written consent; or

          d. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

 

10.8. Except as provided in Sections 10.5 to 10.7, Electrolux plc shall have no liability to the Customer in respect of an Ordered Product's failure to comply with the warranty set out in in Section 10.5.

 

10.9. Sections 10.5 to 10.8 shall apply to any repaired or replacement Ordered Products supplied by Electrolux plc under Section 10.6.

 

10.10. Except to the extent expressly stated in Section 10.5 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

 

10.11. The Customer may contact Electrolux plc to arrange return or collection, or regarding any complaint or claim on the basis that the Ordered Product does not conform with the Contract or on the basis of any additional commercial warranty that may be applicable either by mail to F.A.O. D2C Consumer Service, Electrolux Plc, 101 Addington Way, Luton, Bedfordshire LU4 9QQ United Kingdom, or by e-mail to new.appliance@aeg.co.uk (for purchases made on https://shop.aeg.co.uk/) or ukwebshop@electrolux.co.uk (for purchases made on https://shop.electrolux.co.uk/), or by calling 03445 610043 (for purchases made on https://shop.zanussi.co.uk/) , or by contacting Electrolux plc Customer Service by chat or phone using the contact details provided on the Sites. Electrolux plc will acknowledge any request, claim or complaint within two (2) working days and will seek to resolve it as soon as possible.

 

 

11.1. In addition to the legal rights mentioned in Section 10.2, the Customer may be entitled to an extended warranty as indicated on the Sites and in the invoice and the Order Confirmation.

 

11.2. Apart from the duration of the warranty period and unless otherwise stated in the separate terms and conditions for such extended warranty, the extended warranty applies under the same conditions as those set out in Sections 10.2-10.4 and for Consumers only.

 

 

12.1. The Ordered Product shall always be installed and used in accordance with the instructions and warnings provided in the user instruction manual.

 

12.2. Unless installation service has been ordered or is expressly included in the Order, the Customer is responsible for the correct installation of the Ordered Product.

 

12.3. The installation of some Products requires the intervention of authorized and professionally qualified personnel to avoid the risk of damage to the premises and/or Ordered Products and/or to avoid personal injuries, with particular reference to the installation, use and maintenance of components for the use of gas, electrical equipment, hydraulic parts and related components. Always read and follow the user instruction manual and/or the instructions on the packaging of the Ordered Products.

 

12.4. To the extent possible under applicable law, Electrolux plc assumes no responsibility for claims attributable to unintended use of the Product, its incorrect handling or incorrect installation (other than when Electrolux plc, or an Electrolux plc designated third party, has performed the installation).

 

12.5. For any information regarding the maintenance of the Products, the Customer should consult the user instruction manual or contact Electrolux plc’ Customer Service.

 

12.6. Spare parts and accessories are intended for installation and use only in combination with the relevant Electrolux plc branded Products, unless otherwise explicitly stated by Electrolux plc in writing.

 

 

13.1. Electrolux plc shall be legally released of, and not obliged to comply, wholly or partially, with any obligation in relation to the Customer in case of an unforeseeable event outside Electrolux plc’ control (force majeure), which shall include (but not be limited to) fire, explosion, quarantines, typhoon, flood, epidemic, war, riot, stoppages of work, industrial action, any form of governmental intervention, breakdown of plant or machinery (including transportation), or any other circumstances outside the reasonable control of Electrolux plc.

 

13.2. During an event of force majeure, the obligations on the part of Electrolux plc are suspended for a period equal to the period during which the event of force majeure exists. If the event of force majeure continues for a period of more than two (2) months, either party may terminate the Contract affected by the event of force majeure with immediate effect by notifying the other party in writing thereof, without any compensation being due, other than the reimbursement by Electrolux plc of all amounts paid by the Customer to Electrolux plc for the Ordered Product.

 

 

14.1. Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

 

14.2. Without prejudice to Section 10.2, if a Customer is a business, Electrolux plc’s liability shall be limited to direct damages caused by its fraud, deception or intentional failure. For business Customers, Electrolux plc’s aggregate liability under any agreement arising out of or in connection with the Conditions shall in no event exceed the total amounts paid to Electrolux plc by the Customer during the term of such agreement, and Electrolux plc’s liability for any single event shall not exceed the amount paid to Electrolux plc by the business Customer pursuant to the Order Confirmation and the invoice to which the liability pertains.

 

14.3. If the Customer uses the Ordered Products for any commercial, business or re-sale purpose Electrolux plc will have no liability to the Customer for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

 

15.1. These Conditions are governed by English law and a Customer can bring legal proceedings in respect of the Ordered Products in the English courts. If a Customer lives in Scotland, they can bring legal proceedings in respect of the Ordered Products in either the Scottish or the English courts. If a Customer lives in Northern Ireland they can bring legal proceedings in respect of the Ordered Products in either the Northern Irish or the English courts.

 

Electrolux Plc Registration No: 2331516

VAT No: GB 196 2439 34

101 Addington Way, Luton, Bedfordshire, LU4 9QQ United Kingdom

03445 611 080 (for appliances)

03445 610043 (for spares and accessories)

new.appliance@aeg.co.uk (for appliances)

ukwebshop@electrolux.co.uk (for spares and accessories)

 

Model Cancellation Form

 

(Complete and return this form only if you wish to withdraw from the contract)

 

To Electrolux Plc, F.A.O. D2C Consumer Service, Electrolux Plc, 101 Addington Way, Luton, Bedfordshire LU4 9QQ United Kingdom, Tel: 03445 611 080, email: new.appliance@aeg.co.uk.

 

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

 

Ordered on [*]/received on [*],

 

Name of consumer(s),

 

Address of consumer(s),

 

Signature of consumer(s) (only if this form is notifiedon paper),

 

Date

 

[*] Delete as appropriate